Terms, Conditions, and Fares
1. Definitions and Interpretation
1.1 “Booking” refers to a Customer’s request for Services, however communicated, as recorded by the Company.
1.2 “Business Day” means any day (excluding Saturdays, Sundays, and public holidays) when clearing banks in the City of London are open.
1.3 “Cancellation Fee” means a fee charged when the Customer cancels the Services before the booked collection time or after the Passenger Vehicle has departed to fulfil the Booking, as outlined in the Price List (higher rates apply for collections outside London).
1.4 “Contract” means a contract for the provision of Services incorporating these Terms.
1.5 “London” refers to Zones 1, 2, and 3 of the London Underground map, as amended by Transport for London.
1.6 “Charges” means the Company’s fees shown in the Price List or any other published documents.
1.7 “Christmas Period” means 18:00 on 24 December to 06:00 on 27 December each year.
1.8 “New Year’s Period” means 18:00 on 31 December to 06:00 on 2 January each year.
1.9 “Collection Address” means the pickup address provided at the time of Booking.
1.10 “Company” means Parker Transfers Ltd.
1.11 “Credit and Debit Card Services” means Services paid for by credit or debit card.
1.12 “Customer” refers to any individual, firm, or company receiving Services from the Company.
1.13 “Driver” means any person contracted to transport Passengers for the Company.
1.14 “Goods” means any items transported under a Contract.
1.15 “In Writing” includes written communication via email or SMS.
1.16 “Passenger(s)” means the Customer and any individuals authorised to travel using the Services.
1.17 “Passenger Vehicle” means any vehicle provided for the carriage of Passengers.
1.18 “Price List” means the Company’s published list of Charges available on request.
1.19 “Services” means the transportation of Passengers by car.
1.20 “Terms” means these Terms and Conditions as updated from time to time.
1.21 “Extra Waiting Time Fee” means fees charged under clauses 2.3.5–2.3.8, as detailed in the Price List.
1.22 “Operating Centre” means any Company location from which Bookings are taken.
2. Services
2.1 Account, Credit, and Debit Card Services
2.1.1 Customers using Credit or Debit Card Services must pay by card. Payments are processed and captured at least one day before the collection time or upon driver allocation. If payment cannot be captured, the Booking will be cancelled automatically.
2.1.2 The Customer must pay all Charges as per clause 2.1.1.
2.1.3 For Account Services, Customers must settle Charges by the invoice due date.
2.2 Cash Services
2.2.1 For Cash Services, payment must be made to the Driver upon completion of the journey or earlier at the Driver’s discretion.
2.2.2 Only cash payments are accepted.
2.2.3 Cash Services are discretionary and must be booked via phone or email.
2.3 Passenger Services — Fees
2.3.1 Prices are based on the Original Journey. Additional fees (meet & greet, congestion charge, drop-off fees, waiting time, parking, etc.) may not be included in the initial price unless explicitly quoted via email/phone, or displayed on the app/website.
2.3.2 Additional costs may apply for deviations from the Original Journey.
2.3.3 Prices may be updated with at least 1 Business Day’s notice.
2.3.4 Cancellation Fees apply once the Vehicle has arrived or departed to fulfil the Booking.
2.3.5 For regular addresses, 15 minutes of free waiting/loading time is included. After this, Waiting Time Fees apply. After 15 minutes of no contact, the booking becomes a No-Show.
2.3.6 For airport/port terminals, 30 minutes of free waiting/parking is included. Waiting Time applies thereafter. After 60 minutes with no contact, the booking becomes a No-Show.
2.3.7 For train stations, 15 minutes of free waiting applies. After 15 minutes with no contact, the booking becomes a No-Show.
2.3.8 Parking fees apply for airport, port, and train terminal pickups or any address requiring paid parking.
2.3.9 Additional pickups, drop-offs, or route changes incur extra charges.
2.3.10 Extra charges may apply for more than 4 Passengers or for larger vehicles.
2.3.11 A lien may be placed on Customer property until the Charges are paid.
2.3.12 Surcharges apply during the Christmas and Public Holiday periods.
2.3.13 Fees apply for extra luggage.
2.3.14 The Company may refuse carriage if the number of passengers or luggage differs from the Booking.
2.3.15 The Company may accept or reject any online (including prepaid) booking; refunds apply if rejected.
2.4 Passenger Services — General
2.4.1 The Company may decline any Booking.
2.4.2 A Vehicle of the requested type or a suitable alternative will be provided where possible.
2.4.3 Drivers may choose the route unless a Customer requests an alternative (which may change the fare).
2.4.4 Customers must notify the Company when travelling with animals. Animals must be caged/restrained except guide dogs.
2.4.5 Smoking is prohibited.
2.4.6 Music or instruments may only be played with written permission.
2.4.7 Alcohol may not be consumed without written permission; intoxicated Passengers may be refused.
2.4.8 Luggage may be transported at the Company’s discretion; Passengers are responsible for their belongings.
2.4.9 The Company is not liable for luggage loss or damage.
2.4.10 Passengers must comply with customs laws.
2.4.11 Seatbelts must be worn at all times.
2.4.12 Children under 14 may travel unaccompanied at the Company’s discretion; child seats are not provided.
2.4.13 The Company may refuse service to disorderly, abusive, or unsafe Passengers.
2.4.14 Cleaning charges apply for spillages, vomit, pet hair, food mess, mud, and similar damage. Fees include cleaning costs plus 2 hours of driver loss-of-earnings (£20/hour).
2.4.15 Journey times provided are estimates; time is not of the essence.
2.4.16 Lost property is kept for 14 days before disposal.
2.4.17 Delays caused by third parties (immigration, baggage, airport issues) may incur extra charges.
2.4.18 No-Show rules:
- 15 minutes for regular bookings
- 60 minutes for airport/port bookings
2.4.19 The Company uses Google Maps but does not guarantee accuracy.
2.4.20 The Company complies with data protection laws and collects only necessary information.
2.4.21 Customers are liable for any damage caused by Passengers.
2.4.22 Company liability is limited to: - £150 general liability
- £150 for luggage unless a higher value is declared and accepted in writing
2.4.23 Complaints must be made in writing within 7 days.
2.4.24 Complaints will be formally answered within 5 working days; complex matters may require more time.