Privacy Policy

www.parkertransfers.com

This Website collects certain Personal Data from its Users.

Owner and Data Controller

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Company Address:

21 Sandy Lane, Cambridge, CB4 1HZ

Owner contact email: bookings@parkertransfers.co.uk

Types of Data Collected

This Website and/or associated Apps may collect various types of Personal Data, either independently or through third parties, including Cookies, Usage Data, email addresses, and phone numbers.

Detailed information regarding each category of Personal Data collected is provided in the dedicated sections of this Privacy Policy or through specific notices displayed prior to data collection.

Personal Data may be freely provided by the User or automatically collected when using this Website.

Unless indicated otherwise, all Data requested by this Website is mandatory. Failure to provide such Data may prevent this Website from delivering its services. When this Website specifically states that certain Data is optional, Users may choose not to share it without affecting service availability or functionality.

Users unsure about mandatory Personal Data may contact the Owner.

Any use of Cookies or similar tracking tools by this Website or third-party service providers is intended to deliver the services requested by the User and for the additional purposes outlined in this document and, if available, the Cookie Policy.

Users are responsible for any third-party Personal Data they provide, publish, or share through this Website and confirm they have consent to do so.

Mode and Place of Processing the Data

Methods of Processing

The Owner implements appropriate security measures to prevent unauthorized access, modification, disclosure, or destruction of Personal Data.

Data processing is performed using computers and/or technical tools, following organizational procedures strictly aligned with the purposes described. In some cases, the Data may be accessible to certain categories of personnel involved in the Website’s operations (administration, sales, marketing, legal, system administration) or external parties (such as technical service providers, mail carriers, hosting providers, IT companies, communication agencies) appointed as Data Processors by the Owner. An updated list of these parties may be requested from the Owner.

Legal Basis for Processing

The Owner may process Personal Data if one of the following applies:

The User has given consent for one or more specific purposes. (In certain jurisdictions, the Owner may process Data until the User objects (“opt-out”), without relying on consent.)
Processing is necessary for the performance of a contract with the User or related pre-contractual obligations.
Processing is required to comply with a legal obligation.
Processing is related to a task carried out in the public interest or under official authority.
Processing is necessary for the legitimate interests pursued by the Owner or a third party.

The Owner will help clarify the specific legal basis applicable in each case and whether Personal Data provision is a statutory or contractual requirement.

Place

Data is processed at the Owner’s operating offices and other locations where the processing parties are situated.

Depending on the User’s location, Data transfers may involve moving Personal Data to a country different from the User’s. Information on such transfers can be found in the relevant sections of this document.

Users may also obtain details about the legal basis for Data transfers outside the EU or to international organizations (such as the UN), as well as the security measures used to protect their Data.

If any such transfer takes place, Users can refer to the appropriate sections of this policy or contact the Owner for further details.

Retention Time

Personal Data is retained for as long as necessary to fulfill the purposes for which it was collected.

Therefore:

Data collected for contract-related purposes will be retained until the contract is fully completed.
Data collected for legitimate interests will be retained as long as needed to fulfill those interests.

The Owner may retain Data longer when the User has given consent and has not withdrawn it, or when retention is required for legal obligations.

After the retention period ends, Personal Data will be deleted.

Purposes of Processing

User Data is collected to enable the Owner to provide its services and for the following purposes: Analytics, Interaction with live chat platforms, Interaction with social networks, User database management, and managing contacts and communication.

Further details can be found in the respective sections below.

The Rights of Users

Users may exercise the following rights:

Withdraw consent at any time.
Object to processing if processing is based on a legal basis other than consent.
Access their Data and obtain a copy of information being processed.
Verify and request correction of their Data.
Restrict processing under certain circumstances.
Request deletion of their Personal Data under specific conditions.
Receive their Data in a structured, machine-readable format and request its transfer to another controller.
Lodge a complaint with the relevant data protection authority.

Location Information

When logging into the app, your device may request permission to share your location. This includes GPS-based location data and, when necessary, Wi-Fi signals. Location data helps assign nearby bookings and navigate drivers to pickup points. Location may be collected in both foreground and background when the user is logged in.

Android/iOS location settings:

Allow all the time: Location may be collected even when the app is not actively used.
Allow only while using the app: Location is collected when the app is in use or during a trip.
Deny: Location services are disabled; manual input is required for pickup/drop-off. Driver location during the trip will still be collected and linked to your account.

You can adjust location preferences anytime in your device settings.

Right to Object

If Personal Data is processed in the public interest, under official authority, or for legitimate interests, Users may object by providing a justification relating to their situation.

Users may object to direct marketing at any time without providing justification.

How to Exercise These Rights

Users may submit requests regarding their rights using the contact information provided in this Privacy Policy. Requests are free of charge and will be processed within one month.

Legal Action

User Data may be used for legal purposes by the Owner in Court or during legal proceedings arising from misuse of this Website or associated services.

Users acknowledge that the Owner may be required to disclose Personal Data upon request from public authorities.

Additional Information

This Website may provide additional information about the collection and processing of Personal Data upon request.

System Logs and Maintenance

For maintenance and operation, this Website and third-party services may collect system logs and use IP addresses for this purpose.

Information Not Contained in This Policy

Additional details on Personal Data collection or processing may be requested from the Owner at any time.

This Website does not support “Do Not Track” requests.

To determine whether third-party services respect “Do Not Track,” please review their privacy policies.

Changes to This Privacy Policy

The Owner reserves the right to update this Privacy Policy at any time by notifying Users on this page and possibly within the Website and/or via email. Users are encouraged to review this page frequently and check the last modification date.

If changes affect processing activities requiring consent, the Owner will request new consent from the User.